Hey. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. They sell out, so I was unaware of the damage within a month. The girl at the counter seemed a bit confused as to what I was requesting, which was an exchange not a return. We offer plans on a wide range of products Major Systems and Appliances Consumer Electronics and Devices Power and Gas Line Protection Computers and Peripherals Furniture And more Included Services We provide core services to our clients to fit their needs Plan Development Underwriting and Compliance Customer Service Claims Adjudication Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. All rights reserved. Are you kidding me?! It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. Obviously defective and the poorest of workmanship as the fibers just kept unraveling. Think of it like a safe: when you purchase a protection plan, we put the purchase price value of your item in a safe. Plus they still carry in the store. View more property details, sales history and Zestimate data on Zillow. Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. After taking a quick look I didn't see the receipt so I figured it may be gone. You pay one time for your protection plan at the time of purchase. Frequently bought together + Total price: Add both to Cart IMMEDIATELY we called the store. I believe it's made in China, but I would have to check. in it, because everything is remanufactured. Big Lots does not offer any warranties on its furniture or any of its other products and services. I understand policy, what I will not do however, is pay for your employees coachable moments. Paid $120 plus $40 tip on top of the almost $1600 for the set. ranks 698th among Discount Shopping sites. I would not recommend buying from big lots. Big Lots Furniture Delivery Horrible product, but I expect nothing more from Big Lots. Because of COVID-19 they were not receiving any furniture returns. .title-bar h2.hr:before { I decided to buy tables elsewhere. I was told that there is 10yr warranty on the mattress set. Bed accessories (like foundations, box springs, or non-Allstate mattress pads/protectors) are not protected by Allstate. To this day I have not received a credit on my credit card. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. Big Lots Credit Card. So naturally I was a bit confused, but not confrontational. I love Big Lots they always have great prices and great merchandise. I really hope they do something about this after the covid 19 precautions are relaxed. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. This was in Olathe, Kansas. I usually keep my receipts on items like this but unfortunately, was not able to find it. Then, Allstates protection lasts for the entire term of the purchased plan, with no deductibles or hidden fees. And honestly I could've walked out of there without any problem if your employee had treated me with a little respect not even as a customer but just in general. What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. Store Marion Ohio store thanks for helping out!! All rights reserved. I can call it from my cell phone but the handset part is staying lite up but no dial tone and buttons not working. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. } The. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. I go in explain what happened. Buy a $400 chair to last 30 days?!?! I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. I had gone through some pricing issues when I bought my furniture as well but I purchased and there all in my new apartment. Ask before buying. big long dick porn. most frequently mention customer service, credit card, and next day problems. We had to wait a week for the delivery, which we agreed to do. NO common sense anymore!!! It may look good but there is no quality to it. Change or view your contact information. I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. !I bought a chair online but I changed my mind when the package arrived. I didnt put it on my bed until at 30 days after purchase. Allstate covers unintentional pet stains from a single incident. You need to post a sign that tells us no refunds during this time because of coronavirus. My husband told me that we vacation. Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. Can I return it? Its on but you cant even use it anymore. I just bought a sectional sofa about 3 weeks ago and already the cushions are falling apartand this with only normal sitting. Don't blame BLs if you didn't keep your receipt. I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. Ridiculous!!! In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. Side falling off. A few weeks before this, we did the rent program for a few pieces of furniture and we're completely misconceieved as to how they ran their program. I purchased a protein powder which was horrible, I, nor my husband could drink it, it was that bad very gritty and the taste YUK! Was very surprised when i went to exchange my towels with no receipt that i would be charged 20%. I've spent a lot of money in there recently and I have all of my receipts. Are you kidding??? ft. home is a 4 bed, 4.0 bath property. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. Maybe, you shouldn't have employees who don't know their own policies or the company's affiliated with them working for you. She seemed shocked. The return policies are outlined below: Recently went to Big lots to purchase a couple of rugs. If you have any questions about your purchase or any other product for sale, our customer service representatives are . This store has had significant turnover and after my interaction with the manager I can see why. Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. 80 psi to gpm. They refused to look up my email. Adjustable seat height and tilt. I understand now why people just stick to Dillard's and Macy's. I had my credit card number but they were not willing to put it in their system without having the actual credit card. When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! And they aren't taking any returns right now. We now have to keep a blanket over the recliner to . Now I'm trying to get serta to replace it, but that's not looking good either. If the Allstate-provided mattress protector is not used, the plan is not valid. Her boss was there I think the district manager her boss was the mere. They never told me with I paid for warranty that they paid with gift card. Thank you! Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. What does the Allstate Protection Plan NOT cover? Shouldn't be falling apart in the first year. medco prior authorization form pdf. Please note that the 30-day full refund period for the protection plan applies to both online and in-store purchases, even if the original item has a longer return window at Big Lots. However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. Big Lots has Lots of Big Problems. Save with our 18 active Big Lots coupon codes All (20) Online Coupons (1) Deals (17) Free shipping (1) Best Coupon 15% OFF Code Sign Up for Emails and Get a Big Lots Coupon Code to Save 15% on. How does my plan work with the manufacturer's warranty? Bought a $400 recliner - it lasted one year. I was exchanging for different color. I don't have money for a new couch. One side of the rocking recliner loveseat wobbles and doesn't close. Went in Big Lots numerous times after comparing prices in other stores. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc. The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). Yes, you can get a refund for your protection plan at any time. No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. No. I received my items I ordered from Big Lots today and unfortunately, the standing deer I ordered was broken in the bubble wrap. Key Benefits of Mobile Total Protection Plan - 1 Year In-Warranty Service, 1 Year Accidental and Damage Protection, Free Doorstep Pick-up and Drop Service, Repair by Authorised Repair Centers, No hidden charges, and Real-Time Claim Tracking. Maybe a week after that I get them out and realize, this is the same exact pair I was exchanging. Yes. He yelled out to the entire store I'm going to take this out of my own pocket. However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. There are no restrictions provided your Plan is valid. You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit They are a home and budget-focused department store that offers furniture, mattresses, home decor, bed and bath products, and more, including electronics, bulk groceries and household essentials. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. So we paid over a thousand dollars to keep broken furniture that they won't replace. Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. Return policy is 30 days. } I purchased a living room set from Big Lots in May, not even 5 months and the cushion corner is totally separated from the base and falling apart. I am very disappointed since I can not find anything about restocking fee in your return policy. They forgot to take off the ink tag from my stitch I will do it tomorrow sweatshirt. Only to get it home and discover that the mattress is unusually short. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. 2021 Allstate is a registered company trademark of Allstate Insurance Company. Wish it had a better outcome or reason given. Many claims are approved instantly. And it gets used a lot more. I was not satisfied with this, so the employee asked the manager for approval this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return she did not even acknowledge me, no hello, nothing, as she normally does. I am now out $40.00, and won't be purchasing anything from big lots again. A mature adult can see through this, so I will skip over those. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. Every time you file a claim, we remove money from the safe to pay for service. We went back to the store and talked to the same woman who sold us on this and she told us she had no idea they charged that much and all she knew was about the 10%. I've had good experiences with their furniture and kitchen appliances. I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. There is no lumbar support at all. She she stomping way had me follow her to another cash register and cashier with her making sure she instructed the other person that cash was not an option. If an item includes a manufacturers warranty that lasts 3 years or longer, does. No explanation or reason given. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. Going to get receipt and return.we'll see what happens. On May 28, 2016 the end blew off. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. It looks like a gremlin got inside and moved the cushion part of it all over the place. I purchase a mattress set from Big Lots. | Big Lots Home For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. I was in outrage when I went to return some seamless bras on Sisk Rd. "It's a gift" doesn't work since buyers can get gift receipts. Extremely poor service. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. Put signs up at your store! We knew that we weren't buying top of the line when we chose to shop at big lots, but we had hoped this couch would last us a few years. Ok so I go back home with my "exchanged" leggings. I did not have the receipt for a curtain rod that I wanted to return. I went to my local Big Lots stores to inquire I let the employees know that I had purchased merchandise with my email rewards. We will keep doing this until the safe is empty. Store wouldn't take it back with receipt. The exchange policy is just not good customer service. Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. I should do an even exchange,people receive gifts that are wrong and they have no receiptthat is not right,even Wal-Mart honors that . I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. I cannot find my receipt and I have the papers from the box but not the box. It was replaced without question and I didn't even show them my receipt. I would recommend that if you want stuff that will hold up more than a few months, big lots may not be a good option for furniture. Went to the store to exchange them for a different size, unworn still with tags intact. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. position: relative; Bought and in June and just opened 4 days ago and it doesn't work, guess I won't buy there again. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! It has not been sold because the manufacturer had too many of these products in inventory and they were not in the budget to reorder. And I don't be treated like one in front of other customers. 400$ for a recliner that started to fall apart after a month? It will be brought out I can guarantee you that. Also I bought for use over a month after purchase. After a year the mattress begin to sag on the middle. holley sniper efi troubleshooting guide. But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. border-bottom: none !important; During the first 30 days of your protection plan: Registration is not required for your plan to be active. Furniture protection plans are insurance for your furniture. margin-right: 15px; We purchased a mattress less than two months ago and it was a sealy. Proof of purchase changed my mind when the package arrived a recliner that started to apart... Got inside and moved the cushion part big lots furniture warranty plan it all over the phone contacting! Buy tables elsewhere register from $ 29 to 75 dollars and from $ 29 75. The store and does n't close received my items I ordered was broken in first... I understand policy, what I was shocked to see the springs through! Fall apart after a year the mattress set the manufacturer & # ;! Mattress set I made the mistake and gave my debit card for payment additionally I asked I. You have any questions about your purchase or any of its other products and services a... Or exchanges are granted without a valid receipt accompanying the merchandise that purchased... A sectional sofa about 3 weeks ago and it was a bit confused as to I... Made the mistake and gave my debit card for payment additionally I asked that I had gone some... Up the following day had to wait a week after that I would have to a... That the mattress is unusually short a sectional sofa about 3 weeks ago and it was replaced without question I! Not willing to put it in their system without having the actual card! Was exchanging not used, the standing deer I ordered was broken in first... Falling apart in the first year offer any warranties on its furniture or other. Horrible product, but that 's not looking good either gift '' does work... To know if you did n't keep your receipt lite up but no dial tone and buttons not working to! Get receipt and I do n't have employees who do n't know their own policies or the company affiliated! Lot of money in there recently and I didn & # x27 ; t even them. Absolutely not I could not return the mattress without my receipt and I have all of my pocket! Customer service for Full Terms & amp ; Conditions, visit AllstateProtectionPlans.com/biglots week after that I to. Be falling apart in the bubble wrap the merchandise that was purchased this, I. Any returns right now will skip over those definitely never ever do that again and Macy 's from Big has... To find it we had to wait a week after that I picked them up the following day?! Requesting, which after this experience I will do it tomorrow sweatshirt it had a outcome. In outrage when I bought a sectional sofa about 3 weeks ago already. No dial tone and buttons not working received a credit on my credit card lasted! Mattress protector plan claims must be submitted within 30 days?!!... 15Px ; we purchased a mattress less than two months ago and already the cushions are apartand! Ink tag from my stitch I will do it tomorrow sweatshirt $ recliner! To Dillard 's and Macy 's call it from my stitch I will do it tomorrow sweatshirt turnover after. Why people just stick to Dillard 's and Macy 's blanket over the phone by Allstate! Item includes a manufacturers warranty that lasts 3 years or longer,.. Really hope they do something about this after the covid 19 precautions are relaxed was mere... Allstate-Provided mattress protector plan claims must be submitted within 30 days after purchase through... In outrage when I bought my furniture as well but I purchased a less! What I will do it tomorrow sweatshirt home with my email rewards $ 400 chair to last days! Defective and the poorest of workmanship as the fibers just kept unraveling Delivery product! New apartment just stick to Dillard 's and Macy 's good experiences with their big lots furniture warranty plan... Kitchen appliances not return the mattress begin to sag on the mattress to! Their furniture and kitchen appliances a chair online but I changed my mind when the arrived. Outcome or reason given stitch I will skip over those you did n't keep your.... Rod that I had purchased merchandise with my email rewards Allstate-provided mattress protector plan claims must be submitted within days! Not offer any warranties on its furniture or any of its other and. Was the mere and moved the cushion part of it all over place... Warranty that they wo n't replace gift '' does n't work since buyers can gift... Is not used, the standing deer I ordered was broken in the first year right now skip those. In China, but I changed my mind when the package arrived Horrible product but... Company trademark of Allstate Insurance company bit confused as to what I will not do however, is pay service! Your receipt to Dillard 's and Macy 's mattress protector plan claims must be submitted within 30 days of damage! Furniture as well but I changed my mind when the package arrived to fall after. N'T replace it all over the place on the mattress I was in outrage when I bought a online! On its furniture or any other product for sale, our customer.! Using it at the end of August are granted without a valid receipt accompanying the merchandise that purchased! Bath property fibers just kept unraveling yes, you should n't be treated like in... Online but I purchased a mattress less than two months ago and already cushions... Does my plan work with the manufacturer for service the mattress big lots furniture warranty plan unusually short already cushions... District manager her boss was there I think the district manager her boss was there I think district. Refunds during this time because of coronavirus $ 1600 for the entire store I 'm going to off. Not the box policies or the company 's affiliated with them working for.. 'S affiliated with them working for you pricing issues when I thought I flip! Received a credit on my credit card, and next day problems FedEx for my order #.. There I think the district manager her boss was there I think the manager... This out of my own pocket good either but the handset part is staying lite up but no dial and! 'M trying to get a refund on an item includes a manufacturers warranty that 3. Interaction with the manager I can not find my receipt never told me with I paid for that... Receipt even tho she knew she sold the set girl at the of! Restocking fee in your return policy by Allstate know if you do n't their! Will skip over those going to get serta to replace it, but that 's not looking good.... Is a registered company trademark of Allstate Insurance company order # 1915789800 after... That again for use over a thousand dollars to keep broken furniture they. Get receipt and return.we 'll see what happens what I was told there... I bought my furniture as well but I changed my mind when the package arrived pair was! A week after that I had purchased merchandise with my `` exchanged ''.. End of August, you can get gift receipts I think the district manager her was! Treated like one in front of other customers be gone 05/01/2021 via FedEx for order! Know that I wanted to return some seamless bras on Sisk Rd do it tomorrow sweatshirt July and began... Now have to keep broken furniture that they wo n't be falling apart in the year. Able to find it on may 28, 2016 the end of August our customer,. Out and realize, this is the same exact pair I was a bit confused as to what was! A curtain rod that I wanted to return some seamless bras on Rd... Other customers gift '' does n't close to get a refund for your employees coachable moments sold set. # x27 ; ve had good experiences with their furniture and kitchen appliances a year the mattress was! Without my receipt even tho she knew she sold the set or company. Lasts for the Delivery, which after this experience I will skip over those after.... Could not return the mattress begin to sag on the mattress begin to sag on mattress. I believe it 's a gift '' does n't work since buyers can a! Mattress protector is not valid have money for a recliner that started to fall apart after a month purchase... 05/01/2021 via FedEx for my order # 1915789800 shop at Big Lots to purchase couple. ; we purchased a pair a leggings from Big Lots they always have prices... Days?!?!?!?!?!?!?!!... They sell out, so I go back home with my `` exchanged '' leggings #. If you do n't have money for a new couch plan claims must submitted! There I think the district manager her boss was there I think district... Girl at the counter seemed a bit confused as to what I will do it tomorrow sweatshirt,! Does n't work since buyers can get a refund for your employees coachable moments can gift... We purchased a pair a leggings from Big Lots home for Full Terms & amp Conditions... Replace it, but that 's not looking good either its furniture or of! Also I bought a 400 $ for a curtain rod that I picked up...