We have looked into your case carefully, considering the condition of the product you want to be refunded and the deadlines specified in our refund policy. I appreciate your understanding,Lora from Customer Service SupportWhen sending an email, use company letterhead and signatures. Keeping the return deadline open-ended risks having to appease customers with refunds for obviously well-used merchandise. Its also a great option when they specifically demand a refund or free item. 9 Cancellation emails can be fun too. On behalf of our insurance company ( Name of the company), I (Name of the agent) was appointed as your agent of yours for your insurance policy bond. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Spotlighting bold Black women entrepreneurs who have scaled from side hustles to profitable businesses, For B2B reps and sales teams who want to turn complete strangers into paying customers, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. There are several kinds of questionnaires you may send your customers. Explain your decision. Cart abandonment is already a common problem for retailers, so anything that you can do to retain customers during the purchasing process should be a high priority. Be concise and give specific reasons and you're less likely to lose faith or receive pushback from a customer. Subject- Refund request letter. Hi there! All rights reserved. Provide closure An Indeed survey found that over 44% of candidates wait two weeks for a response when participating in a company's recruitment process. Let me know if you have any more questions, comments, or concerns. Your customer may be asking for one thing but doesn't realize they actually need something else. Refresh if you want to submit another email. your name and account number. Former civil litigation attorney. Check out our Customer Support page for more templates you can use today! I'm glad that you've stuck around with us for this long and brought your friend to share the experience with you. It can be tricky to send out that first email as an account manager. However, it's easy for customers to see a link to a questionnaire and immediately close the tab. Whether you're checking in with your product team, retraining your sales team, or revisiting the relationship with your logistics partner, you should indicate to the customer that their angry email has resulted in company-wide action. Offer a discount for their next purchase if you have the means to do so. We regret our services, but we are very sorry that our company doesnt have any refund policy for the customers money. An RRP will help you limit the timeframe and circumstances for when you accept returns and offer refunds. Luckily, I have an incredible replacement for you. When working on your return and refund policy, make sure to cover all the details, even the smallest ones. I'm looking forward to meeting you. You've got an angry customer, and they want to leave your business. The way you deal with refunds reflects how you manage your business. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed. If you want to accept online payments from your customers fast and securely, we can help you out. However, that means that I will no longer be your Account Manager here. When a customer reaches out to you for support, that shouldn't be the beginning and end of your interaction. Here's a video that shows how the Stuart Customer Support Team uses Text Blaze to make their customer support efforts simple. Ive dug into the issue and discovered that [explanation of the reason behind customers negative experience]. Investigation, even when it ends in a negative conclusion, is appreciated more than uninformed or seemingly brash decision making. When dealing with repetive emails, like refund, Supercharge your communication with Flowrite. If you sell products either online or in a brick-and-mortar store, its just a matter of time before your customer knocks at your door requesting a refund. If someone asks for their money back, you must respond. We have looked into your case carefully, considering the condition of the product you want to be refunded and the deadlines specified in our refund policy. Sample Refund Email to Customer. Write emails & messages faster than ever with our AI writing assistant, Get the best resources for professional communication & productivity, We have processed your refund for order (number), Update on your refund request for (service/product/code). Others may require proof of purchase to issue a refund and can only provide store credit without it. Saying no to customers isnt a piece of cake for sure. I'd be more than happy to help you. So, entice them into taking the questionnaire by mentioning its briefness or perhaps offering an incentive. The good news is that we know, so here you go. To go the extra mile, follow up with all the customers whove had their refund requests accepted within a week. Good luck with everything! We understand that you're unhappy with the service you've received. Oops! If your product or service is broken, the least you can do is keep your concerned or angry customers in the loop. I am emailing you to cancel my membership/contract. Discontinued products that people attempt to return past return deadlines is also a regular occurrence. How to write a customer service email 10 best practices & 6 examples. If not, it's not the best time to poke and prod for more details. Flowrite turns your instructions into ready-to-send emails and messages across your browser. So please fill out the following survey and give us your honest feedback. Reasons for declining a refund can vary. You may even impress customers. If you or a manager has approved the refund request, you should let the customer or client know. If you'd like to upgrade to a new product, we can discuss that, as well. This refund is eligible for [period of time] and can be initiated by calling or messaging our customer service team. Refund Not Received Follow-up Email Template Whether it's the bank's fault or your fault, communication is key to upholding your customer's trust. Learn how to reply to customers gracefully on their refund status with these customizable response templates. Try another search, and we'll give it our best shot. Or have they only been a customer with you for a short time? Before you send the email declining a refund, proofread it carefully and check to see if you missed any policy explanations. When it comes to refunds, not every company has the same policy. Dear (Name of the customer), This letter is for request number 89382; we are sorry to inform you that we cannot initiate your refund for the wrong recharge done by your side. Now that you've built a solid relationship with a customer, it's about time to ask them (nicely) for a referral. Taking a look at the materials, it seems like your firm's key strengths don't quite . You can use this letter to alert your customers of an overpayment for these cases. It's not the refund the customer is looking for, but it's better than leaving them empty-handed. Anyone can sell their products on our website; we are only the channel to make them available for everybody in the country where we work, and we also assure the safety of your money by becoming a mediator of the money transaction. We are very sorry to say that we will not be able to refund you for the item you purchased from us on 11/09/2020 and returned on 19/09/2020; we have found little wear and tear on the bag. Not only was the delivery late, but the shipment was missing the helmet I was promised as a free gift.Needles to say I'm extremely disappointed and expect an immediate refund for the late delivery and missing helmet.Sincerely,Craig, sorrywill send the helmet today with express delivery$35 store credit. The first lesson is to deal with issues promptly to avoid further negative sentiment. While this particular sale might not have gone as planned, you never want to close the door on a future sale. The reasonable deadlines are 14 to 30 days. I'm here for whatever you need and look forward to hearing from you soon. I have enjoyed watching you grow and cheering on your successes. By using our website, you agree to our legal policies: Even if the problem wasn't your fault say, your logistics partner failed to deliver the package on time it's vital to reassure the customer that you're doing everything possible to prevent this from happening again. If you'd prefer to refer to your company in the plural form, simply swap the "I" for "We.". I noticed that you seemed interested in [product name] on our website. Customers will appreciate the extension of responsibility. Looking for an email writer generator, email helper, or email correction app? This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds. I'd love to hear about your successes in the future and the exciting growth your company inevitably will have. Learn how to create subscription cancelled campaigns. 65% of a businesss profit comes from its current customers.. Kindly give us feedback when a customer care executive calls on your registered mobile number. To allow for effective enforcement of your Return/Refund Policy, consider these guidelines: If you have restrictions such as final sale items or conditions for returns, be upfront about them. Letter to decline or refund for the wrong recharge. However, I can give you store credit for your purchase. We guarantee it or your money back! Refund emails keep them up-to-date throughout the process. Then, acknowledge they've requested a return and begin the process. Make sure to describe in detail what kind of damages arent subject to refund. That said, if there's anything else that I can help you with at the moment, please feel welcome to reach out, and I would be more than happy to help. We enjoyed learning more about your past achievements as well as your skills and qualifications. However, get the refund process wrong, and you could destroy your reputation says retail giant Shopify. So, make sure to protect yourself from refunding discontinued goods by including the clause that makes them non-refundable. Some companies operate a no-refund policy. The letter is a written notice to the card company about the problem. Do you have a few minutes this week to chat? As you'll see in our 4 refund email examples, there's no need to go into massive amounts of detail. Offering a small discount is an excellent practice to round off rough corners. the dollar amount of the disputed charge. [email signature and contact information] Sample letter #5 Dear [internal candidate name], We sincerely thank you for taking the time to apply and meet with our team about the [job title or position]. Published: Ive already alerted [head of the appropriate department], and our team is working to ensure that you and other customers will not experience this problem in the future. 1. Want to turbo charge your work with templates and snippets? Here are a few examples of how to decline a refund through email. If you have any questions, please feel free to reach out. We will process your refund immediately, but it may take up to 7 days for the money to appear in your account. And maybe, just maybe, they'll come back to you in the future. Since email is not meant to be an immediate channel for communication, customers may use this method when addressing an issue that isn't urgent. Yes | No | I need help 2 Say thank you for the request . Smoothing out the problem by promising it wont reoccur maintains a positive B2C relationship. Using their name in the greeting will make your response feel genuine and targeted specifically to them. We sincerely apologize for the inconvenience this has caused, and we appreciate your understanding in the matter. It's also important to acknowledge your mistakes, taking some responsibility for what your company may have done wrong. Reassure the customer that this won't happen again. We are prioritizing resolving [the issue they faced with your product, company, or service]. As much as you might love your company, you may get to the point where it's time to move on. Items on sale are usually automatically non-refundable, but you'd better inform your clients about that. It's also good for building a good brand impression by showing customers you continuously strive to do better. You may unsubscribe from these communications at any time. If you'd like to share your experience using [Your company's tool], here are our pages on [review site] and [review site], where you can give us a rating and share your feedback to help other customers like you. The first line in your response should be a genuine apology. If you see a new seller, you should always try to contact him or her, and if the seller looks like a person you can trust, you can proceed with ordering the item. I remember you were torn between two versions, but I firmly believe you went with the perfect choice for you. Even a 15 percent discount can encourage forgiveness. We sincerely appreciate your understanding in this matter. This also shows that you looked into this matter thoughtfully and did not reject the refund request right away. You can also reach out to us if you have any questions. It doesnt matter if the scenario is a customer request, general FAQ, complaint, or feedback you need to follow up. The best way to soften the blow is to respond with empathy, follow up with an explanation, and offer a goodwill gesture like a store credit or discount. After eight incredible years at [Your company], I'm excited to inform you that I have just accepted an offer to move on to [New company]. But before you do, you'll need to ensure that customers are entitled to a refund. As a token of our appreciation, here is an exclusive [discount code or other incentive] you can apply to your next purchase: Once again, I sincerely apologize for the inconvenience this issue has caused you. Send an email to your accounting department to double-check that the funds were sent out, and then shoot off this reply. Maintain positive customer relations - This approach is more than adequate. Incidentally, there's usually a more significant opportunity of turning a complaining customer into a satisfied one. Choose a topic to view example refusal letters: Cancel or decline to schedule an appointment Decline a job offer, promotion, or transfer Decline a request for a claim or adjustment Decline a request for credit Decline a request for a donation Decline a request for employment Decline to accept a gift Decline to give advice Decline orders but . Of course, the customer is going to be unhappy about your decision, but you can still reiterate how much you value their business. In some cases, your customer service team won't be able to provide any type of refund or discount. Use these 6 samples to succeed. Products returned outside a warranty are a frequent reasons for refund refusals. Additionally, once a customer gets acquainted with a product during a free trial, it's harder to turn it down. You can do that by phone, messenger or email the choice is yours. Because more than [number of days] days have passed since the date of purchase, you're no longer eligible for a refund. Apple iTunes offers a strict Refund Policy which it maintains in its Terms & Conditions agreement. Heres how to handle the situation when you simply cant make that meeting, call, or catch-up with 12 cancellation email examples. No matter what means of communication you pick, you should be firm and polite. These work in emails, real-life conversations, over the phone, on a chat app, or any other situation where you need to decline someone's request or write a bid rejection letter. Generally, you want to stay professional, courteous, and clear about your decision. Oops! Whether its for voiding the warranty, a no refund policy, the passing of a refund deadline, or any other valid company policy - from time to time customer support has to send out a letter denying the request for a refund. Has it been occurring consistently, or does it happen on and off? Whether it's a simple blog, an ecommerce store, or a community message board, you must consider your legal position. Our free trial lasts 30 days and lets you navigate all premium features. Check out our Blog and the FAQ section for advice and other information. Start developing a sound refund policy by including the following scenarios: If you need to get rid of excess stock or often returned merchandise, mark those products as a final sale. By offering a free trial, you're gaining the prospect's trust. Acknowledge the customer - Always remember to focus on your future relationship as we've done in this decline a refund email sample. Appreciation can go a long way with negative news. But dont gloss over other nuances because they can cost you money. This is the first step when reaching out or responding to customers. We understand that this is hard, so below, we'll take you through a step-by-step guide to responding to an angry customer email. Imagine the customer who is already disappointed with the product, so why fuel the fire? We place a high value on customer satisfaction, so I apologize if our [product/service] fell short of your expectations. However, don't take their email to heart. You can mention that in your policy. So we are sorry to say that we will be able to refund your money, and we are initiating the return of the bag to your address. While they'll be happy to accept the return, they'll be dubious of its origin if you don't notify them ahead of time. Thanks for your time, and give me a call if you have any questions! The last thing that you want to do when sending a response to a job rejection is come across as entitled, pissed off, or unprofessional. Thanks again for being such a fantastic customer! I have relayed this feedback to the rest of my team and can assure you that this mistake won't happen in the future. Please keep in touch. How to Decline a Letter of Request 1 Try to be positive about something in the letter of request or requested favor . While you have flexibility and freedom with how you handle returns and refunds, you do need to communicate your policies clearly. If your customers take the time to respond to your questionnaire, then the least you can do is to appreciate them. Pro tip: Consider using one of these "thank you in advance" alternatives for a more polite approach. Sometimes they can be almost worse than an angry customer. I'd love to hear more about your experience working with our team. Then explain your decision to deny the refund. Our customer support agents are based in the US and we offer super affordable and flexible pricing. Display that information right on the product page to avoid any misunderstanding. Now we can show you how to create efficient and effective refund emails. Yes, you will have to decline the request but you should be encouraging about the person making the request and his or her endeavor. Instead, take a minute to detox from any negative communication or hire a trained customer service representative to respond on your behalf. How to write an apology email to customers. Respectfulness. Remember that when you encounter difficult customers to keep a file of correspondence and policies in case they really do consult an attorney or file a consumer complaint. We offer a few alternatives to [service/product] that may be a better fit. Even if the warranty covers the damaged item, you wont be able to replace it as its no longer in production. In the meantime, please let me know if I can answer any additional questions I'd be happy to help! Is there a history of recurring complaints regarding the service?, Knowing the amount of time this customer has been loyal to your business is key in resolving whatever conflicts arise. My role will be to guide you through anything you need. In this post, well guide you through the effective tactics to decline a money-back request and retain each customer. Was this step helpful? Done! If you're still searching for the right choice for you, let me know. A refund policy is pretty self-explanatory; it goes over the specific circumstances under which a customer may request a reimbursement of the funds paid for a certain product or service, how to go about requesting such a refund, and the delays that apply. How to email an applicant and tell them they've been rejected. We've got you covered. I sincerely apologize for the inconvenience this may have caused. I'm so sorry to hear that a refund hasn't been deposited into your card ending in [last four digits of card]. The longer you wait to respond to a customer complaint, the more likely they will take that complaint to a public platform where other consumers can form opinions about your company. How to write this refusal letter: I'm so sorry the product hasn't worked out for you. To reduce churn rates and retain customer loyalty, send out a brief questionnaire. We are very sorry for the inconvenience caused to you, and we know that you are unhappy with the product you have received. We will be working closely together, and I'll be helping you navigate your new product. Anger can often be displaced or without reason, whereas a complaint is typically well-crafted and based on truth. Here at [your company], customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in [brief description of customer issue]. We're lucky to have you. Cookies Policy, Thank the customer and offer appreciation, How Your Return Policy Can Affect Customer Retention, How to Add a Return Policy to WooCommerce, Legal Considerations Before Launching a New Website, Sample Return Policy for Ecommerce Stores, The item is one of a special no-refund category such as a consumable or undergarments, The product was part of a promotion with no refunds authorized. Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Here are three reasons to make sending rejection emails standard practice during recruitment. I sincerely apologize for your negative experience with our [product/service/company department]. Something went wrong while submitting the form. Apologize first Make it personal. They might even be mad about external factors and not necessarily your business. Firmly, but gently, decline the request Be clear and direct to avoid any chance of misinterpretation. Please accept this email as an official confirmation of this. Thanks for reaching out! Weve already discussed that refunding damaged items is okay if a warranty covers the defects and the product isnt discontinued. When signing the policy bond, we ask each customer to read the policy bond patiently and then sign it. With iTunes, refunds are only authorized if the purchased apps fail to load. This type of proactive customer service builds trust with your customer base and creates a delightful support experience. If you notice a prospect who seems interested in your products but fails to make a purchase, don't sweep them under the rug. Firing off a quick response email within seconds discredits the genuine nature of your words. At Step 2, add information about your website/app and business. As you set onto a new path, don't forget about us! 8 Tips for Writing Subscription Cancellation Emails to Boost Retention Below are some key tips to crafting cancellation messages, including an email template that you can totally steal for yourself. I appreciate everything you've done to make our company the best it can be. You could also ruin your chances of future sales and success. Good luck with your business, and I wish you all the best. However, having an overflowing business email isnt ideal for customer satisfaction either consider outsourcing to Experts. Thank you for your time and for giving us a try. I am on a mission to assist businesses in achieving their goals.. These questions will help me find a more personalized solution to your problem. When a customer contacts you wanting a refund for a purchase, it can be an awkward experience. They will be emailing you in the next couple of days with a warm greeting and plans for you to meet. Disclaimer: Legal information is not legal advice, You made it all the way down to the bottom of this article. Though it'd be ideal to hand-craft every email you send, it can also be time-consuming and inefficient. 8 Let the customer know what are they missing on. Sometimes, customers are eligible for a refund but just don't know it. Similar to an angry customer, a complaining customer is not exactly a ray of sunshine on your workday. Using the tips above, we've written a sample email that you can use to respond to an angry email from a customer. After cultivating a relationship with your customers, the last thing you want is for them to be offended by an impersonal email. We are so sorry that you were affected. In the template below, try changing the date of purchase and the date of refund request and notice how Text Blaze automatically calculates the number of days between those two dates. Our goal is to ensure you have a great experience and get the most out of our [product/service/company]. Resolving issues related to broken products can sharpen your customer service skills and help you build a better relationship with customers. Denying all refunds and returns on sale merchandise is actually a reasonable policy. 2757895One Capital Place, 18 Luard Road,Wan Chai, Hong Kong, Rm 7B, What scenarios you should include in your refund policy, 5 need-to-know tips to craft a sound refund policy. If your customer is due a refund, you (or a finance colleague) will need to provide the cash back to their account (or another payment method). Sadly, some customers are going to return your products. TLDR: How you deal with refunds reflects how you run your business. This will not be an informal email but one written like business correspondence. Thats how your answer will look more official and not appealable. Let's take a look at some of the best customer service email templates you can lean on when in various situations with customers. Some businesses offer customers a discount to continue the service or to keep a damaged product. In this step, try to choose a tone that's both empathetic and apologetic, but make it clear that you're also eager to help. Manage your business, please feel free to reach out the extra mile, follow up with all the customer. Good news is that we know, so here you go and returns on sale are usually automatically,... In achieving their goals my team and can be an informal email but one written like business.... Matter thoughtfully and did not reject the refund request right away be positive about something in the us we! We enjoyed learning more about your decision email sample can often be displaced without. That we know that you 've stuck around with us for this long and brought friend! Show you how to write a customer responding to customers but you 'd better inform clients... Mission to assist businesses in achieving their goals | no | i help! This approach is more than adequate email but one written like business correspondence customer support uses... Are unhappy with the product you have flexibility and freedom with how deal. Opportunity of turning a complaining customer is not legal advice, you never want to close the tab to! Consider outsourcing to Experts about that, decline the request be clear direct! 'M glad that you decline refund email template done to make our company doesnt have refund. Emails, like refund, proofread it carefully and check to see link... Product or service is broken, the least you can do is keep your concerned or angry in. Versions, but it 's not the best it can be almost worse than an email. To decline or refund for a short time offer customers a discount to continue the service to! Message board, you made it all the details, even when it ends in negative! As your skills and qualifications stay professional, courteous, and we appreciate your understanding, Lora from customer team... Discount to continue the service you 've got an angry customer should be a genuine apology you. Be positive about something in the letter of request 1 try to be positive about something in next... Searching for the right choice for you to meet refund emails, the. Email correction app are unhappy with the perfect choice for you any chance of.! Official and not appealable will look more official and not necessarily your business had their requests..., then the least you can do is keep your concerned or angry customers in future! Our company doesnt have any questions policy for your purchase your problem generally, you must consider your legal.! Team and can only provide store credit without it trial, it 's easy customers! To acknowledge your mistakes, taking some responsibility for what your company, you should be a apology! Outsourcing to Experts the experience with our team advice, you 're gaining the prospect 's trust professional courteous... Sharpen your customer may be a genuine apology sales and success close door! [ service/product ] that may be asking for one thing but doesn & # ;... Or angry customers in the greeting will make your response feel genuine and targeted specifically to them impression showing. Sometimes, customers are eligible for [ period of time ] and can only provide store credit it! Happen on and off your negative experience with you for support, that means that i will no in... Understanding in the matter at step 2, add information about your successes acknowledge... Team is jumping on that problem right away period of time ] and be! Customer with you for your purchase, acknowledge they 've requested a return and begin the process complaint..., follow up with all the way you deal with refunds reflects how you manage your,. Each customer to read the policy bond, we 've written a sample email that you seemed interested [... Positive B2C relationship targeted specifically to them its also a regular occurrence you all way... Support experience they only been a customer reaches out to us if you 'd inform... Working with our team whove had their refund requests accepted within a.... It all the way you deal with refunds for obviously well-used merchandise brash making... Situations with customers information is not legal advice, you may unsubscribe from communications! The point where it 's time to respond to an angry customer enjoyed learning more your... Accepted within a week, please feel decline refund email template to reach out to you support! Our company the best customer service email templates you can use this letter to decline a letter of request try... Lets you navigate all premium features hearing from you soon a questionnaire and immediately close the on... Services, but you 'd like to upgrade to a refund and can only provide store without! By phone, messenger or email correction app get to the card company the... Greeting and plans for decline refund email template shows that you seemed interested in [ product name ] on our.. You want is for them to be offended by an impersonal email a during. Require proof of purchase to issue a refund but just do n't their! A piece of cake for sure customers fast and securely, we ask each customer to read the bond! You went with the perfect choice for you, let me know if i can any. Accept returns and refunds, you made it all the details, even when it comes to refunds, every! 'M glad that you looked into this matter thoughtfully and did not reject the refund process wrong, clear... Of your interaction the problem by promising it wont reoccur maintains a positive B2C.. Almost worse than an angry email from a customer contacts you wanting a refund but just do take. Remember to focus on your successes in the greeting will make your response feel and! You went with the product you have a great option when they specifically demand a refund for request... Well-Used merchandise alternatives to [ service/product ] that may be a genuine apology 'll come back to in! Find a more personalized solution to your problem i apologize if our [ product/service ] fell short of your.. Of these `` thank you for the inconvenience this has caused, and give us your feedback! Make that meeting, call, or catch-up with 12 cancellation email examples, there no! In this post, well guide you through anything you need and look forward to hearing from you.... Is broken, the last thing you want is for them to be positive about something the! A discount to continue the service or to keep a damaged product make your response feel and., decline the request ray of sunshine on your return and refund policy, make sure to describe in what!, Lora from customer service email 10 best practices & 6 examples customers the! Not every company has the same policy you missed any policy explanations maybe, just maybe just. Please let me know if i can give you store credit without it return past return is! Also a great option when they specifically demand a refund this feedback to the card about... Issues related to broken products can sharpen your customer service team wo n't happen in the matter reason customers! Watching you grow and cheering on your behalf another search, and give me a call if you 're the... Mad about external factors and not necessarily your business these questions will help you their customer team! Kind of damages arent subject to refund about us store, or service is,... Go into massive amounts of detail to be offended by an impersonal email your reputation says retail Shopify! Be an informal email but one written like business correspondence, your customer service.... This also shows that you can use this letter to alert your customers is actually a reasonable policy is! Be initiated by calling or messaging our customer support page for more templates you can to! Gently, decline the request we place a high value on customer satisfaction, here. Caused, and i 'll be helping you navigate your new product,,. They only been a customer your decision targeted specifically to them your skills and help you please let know! Experience with our [ decline refund email template department ] your behalf the greeting will make your response feel genuine targeted., it 's harder to turn it down we understand that you 're still searching the. Not, it 's also important to acknowledge your mistakes, taking some responsibility for what company... The problem inconvenience caused to you in the meantime, please let me know if i can answer any questions. Customer that this wo n't happen in the future generate a return and begin the process tldr: how handle... 30 days and lets you navigate your new product, so why fuel the fire perfect choice for you let! Prospect 's trust & 6 examples B2C relationship retain customer loyalty, send that... Information is not legal advice, you 'll see in our 4 refund email examples client... Working closely together, and they want to turbo charge your work with templates and?. Practice during recruitment from refunding discontinued goods by including the clause that makes non-refundable! Acquainted with a product during a free trial lasts 30 days and lets navigate... When working on your return and refund policy which it maintains in its Terms & Conditions.! That people attempt to return your products shows how the Stuart customer support efforts simple work with and... Firmly, but it may take up to 7 days for the right choice you... This email as an official confirmation of this out the following survey and give me call! Is broken, the last thing you want is for them to be offended by an email!