Alicia's writing has been featured in Scholastic, Brighter Higher Ed, Popsugar, AARP, and Yahoo News. ConsumerAffairs is not a government agency. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. Owlet's $399 Smart Sock and a video monitoring system combo, Buy the Infant Optics DXR-8 Baby Monitor on Amazon for $165.99, Buy the Infant Optics DXR-8 Baby Monitor on Best Buy for $165.99, Learn more about how our team of experts tests and reviews products at Insider here. Established in 2011 in San Francisco, C.A., Infant Optics is a brand that specializes in baby monitors. We frequently receive products free of charge from manufacturers to test. Several parents have had their screen replaced or even the entire baby monitor. The range on the Infant Optics DXR-8 is decent. See details clearly even when the camera unit is placed far away from the crib. Sign up to receive our free weekly newsletter. We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. Thank you, you have successfully subscribed to our newsletter! The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. Well guide you through the process. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The closed-loop FHSS system provides you with a secure and private connection that only you can see. If you buy them, we get a small share of the revenue from the sale from our commerce partners. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. Whatever that is supposed to mean?). 9. Since then, we've been utilizing our experience and customer feedback to continuously improve our products. 5.0 5.0. design. The same goes for floor/ceiling materials. It shows you that the baby monitor is powered and working. You can bump that up to 10 hours with the screen on standby. You can monitor the temperature in your babys room. . This profile has not been claimed by the company. As a new mom, I felt like I was hardwired to be with her 24/7. Note: NOT compatible with the DXR-8 model. I agree to receive email updates and promotions. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. If you want something more high-tech, check our review of the latest Nanit Plus camera. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. Its one of the best long-range baby video monitors in our tests, on par with the Philips Avent SCD630/37. If the microphone of your Infant Optics DXR 8 is not working, it may be because you are moving around either the microphone. out of 5. design: 5 out of 5. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. I also wish it had a docking system for charging. Although the only thing is on one occasion that it kept saying recharge battery when the batteries were already recharged. Introduction to HelloBaby HB32 HelloBaby HB32 made it to our 2022 list of top non-wifi video baby monitors. If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. They will ask you to pay for shipping and this is standard practice for most baby monitor brands. All Rights Reserved. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. The DXR-8 doesnt have all the latest bells and whistles that more recent baby monitors have; however, we still think its one of the best video baby monitors if you dont want a WiFi monitor. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). It also has a very large video screen that is so easy to see and it has a very long battery life. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. Wide angle camera with interchangeable lens. This includes looking at the warranty, the return policy, and the customer service rating. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. The price was high, but so worth it. SOUND ACTIVATED LED BAR Our sound activated LED Bar allows you to know if your baby is crying or making noises, even if the audio is muted or the monitors screen is turned off. So you can manually turn the video back on if you hear some noise in your babys bedroom. This reception range is extended by 50% more than our DXR-8 video baby monitor model. It will show the temperature in each room on your display. Still, the first few times I left my daughter Ellie alone to sleep when she was a newborn were nerve-racking. 4.6 out of 5 stars. We particularly appreciate the fact that you can replace the monitors batteries if needed. We know from experience that as parents, your time is valuable. It has a widescreen and the ability to see the whole room. Amazon.com: Infant Optics Infant Optics Home DXR8 PRO DXR8 Posts The media could not be loaded, either because the server or network failed or because the format is not supported. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. As a matter of policy, BBB does not endorse any product, service or business. Unsubscribe easily. We sometimes randomly lose our internet connection, so if that were to happen in the middle of the night, we would lose our monitor's connect too. Original review: Oct. 6, 2018. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . Infant Optics does not have a split-screen viewing but you can toggle from one camera feed to another. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. I reached out to Summer Infant through their website chat on August 12, 2022 and they responded that their replacement handheld screen unit is no longer available. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. Motorola baby monitor is a remote wireless monitor for baby that enables you to keep an eye on the things that you would like to monitor. You can adjust the volume and brightness of your display easily. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. You can however still get a replacement if the warranty has expired. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. Discover essential baby gear by product category. Additionally, make sure to check the reviews to get a sense of what other people think about the product. for Apple products. A loose connection can cause this problem. The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. 12 results for "Infant Optics" Results. Video playback is displayed in 720P high definition (HD) resolution. I hope youll find my guides and reviews helpful as you make your next purchase decision. To lookup on your Android tablet or phone Visit the APP marketplace. No internet connection or apps required, means the video and audio signal transmits to only one monitor unit and no one can hack into your monitor. If you want to the video to display and shut off after some time, you can choose to have it go off after 3 or 5 minutes and still hear audio from your baby. If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. With the press of a button located conveniently on the monitor unit, you can easily soothe your baby back to sleep. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. If your baby monitor is within the one year warranty, theyll advise you on how to claim the warranty. By clicking Sign up, you agree to receive marketing emails from Insider If several customers are complaining that the customer support is not helpful, stay away from that brand. It has long battery life and has digital zoom with the optical zoom lens that is included. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. Keep both the monitor unit and the camera unit at least 3ft away from any routers or 2.4ghz WIFI devices (smartphones, tablets, etc.). On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. 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