I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. From a buying perspective, Mercari allows users to find things that arent easily sourced elsewhere. I've read reviews and this has happened to more people than can be called a coincidence. It is truly an awful shopping experience! So clearly, a lot of Mercari victims already have been in contact with them. Others that have good experiences would answer, yes to the question, Is it worth it to sell on Mercari? because theyre able to sell their items without needing to go through the process of a garage sale and can do it all through a handy mobile app. 'In honor of imnotlegolas for starting this subreddit.'. One was delivered and one was in progress at the time. As a buyer, I had a seller not send the bottoms to a jogger set. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Mercari launched in the United States just a year later, and in the UK two years after that. None of my items are junk, knock-offs, etc. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Once youve set up an account with Mercari, you may be asked to verify your identity. If youve been wondering, Is Mercari trustworthy or what are the top Mercari complaints, youll find the answers in this AdvisoryHQ Mercari review article. The seller sent me the wrong Watch. See what we mean? Save your time and money. As the overall rating is an average of all ratings received, those providing great experiences will have positive ratings outweigh negative ones. Money wasted including shipping. Yes, you definitely can. If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. I have no desire to use them again so the credit is a waste. Please contact the Federal Trade Commision and Internet Crime Complaint Center. You will then have 24 hours to accept, decline, or counter the offer. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. It was gross. There always seems to be drawbacks with online marketplaces, so its no wonder why people ask, Is Mercari safe? and Are there Mercari scams?. I reported some- only to find more! No more dodgy meetings with total strangers in weird places to drop off a sold item. They basically take no responsibility! They did resolve my issue quickly, but the wait was annoying. 1099-K Reporting and Disclosure Information. While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. I think my photos were very clear. Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. Can you get scammed on Mercari? I have done multiple sales on Mercari. Mercari has a rating of 1.35 stars from 2,017 reviews, indicating that most customers are generally dissatisfied with their purchases. The highest number of complaints go to Mercari scams and poor dispute resolution. I bought an Apple Watch. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. My sister died and I wanted items from 1966. Have you ever gotten a low rating for something unfair or stupid? They don't offer me anything. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. Don't like it? We dont see anything that points to Mercari being better than eBay. Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. See Also: Is OpenSky Legit? Too many sellers who sell to a buyer but won't ship the item. Well discuss those next. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. Why would I spend money and get blamed when it's someone else's mistake? Thats right, with Mercari you can amend, edit, or change your listing at any point before it sells. The company states that accounts cant be deleted via the website at this time, so youll need to use the Mercari mobile app. Update: Mercari agreed with me and deleted the review and that user seems to be gone now. Mercari is doing nothing to Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. Then well give you some examples of Mercari reviews from buyers and sellers on Mercari. But the answer to how to contact Mercari by phone IS there. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Too much is going on for Mercari themselves not to know. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. Mercari is the worst kind of company. Im also contacting the BBB. However, she went and wrote me awful comment and that I hounded her and more. The seller has not shipped the item. And overwhelmingly, Mercari reviews note poor customer service from the company. All sales through Mercari are final unless they fall under their Buyer Protection Guarantee (which can be found here). We bought and sold stuff on Mercari for months, here's our ultimate review guide to Mercari! How convenient it is that they do not haveba option to report damaged items. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. I'm sick of paying outrageous shipping fees. We believe ratings create trust and transparency in the marketplace. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. I duly left the information and waited for a phone call. Mercari does not protect the buyer. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer One of the best safety features you get with Mercari is the no meet up transaction process. Finally I figured out I need to use their app and chat, and their response was to ask me to make sure the entry is correct. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. When I placed an order there was a $4.25 shipping charge. FedEx never delivered it to my address. Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. Everything we own has a value to others even if this is not apparent to us. Reddit and its partners use cookies and similar technologies to provide you with a better experience. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Many are vintage and new or minimally used. The company has three offices in Japan and three in the United States. I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. Mercari Reviews. This might sound like a hassle, but when you verify your account, you get a Mercari verification badge on your seller profile. There is undisclosed damage to the item. Third, if the buyer requests a specific carrier work with them. Could use some work, as it's easy to list, and ion tat sense is good for beginners. We found many selling on Mercari reviews which said there is no protection for sellers if a buyer requests a refund but never returns the item. Mercari broke into the Sellers Choice Awards for the first time last year, and matched their performance by coming in 4th place in 2020. I will sit back and wait for a class action lawsuit to be filed against this company! Then be bothered by checking to see that you receive your money back. Mercari has an average rating of 2.8 stars out of 5 on Trustpilot, based on a total of 18K+ reviews. It limits your shipping options and rips the buyer off. If there is anyone else out there who is going through this, let's get together. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. Scan this QR code to download the app now. Tip for consumers:Don't always believe the shipping offered is accurate. Website itself not very convenient at all. Been selling and buying on mercari for 3 months. Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. Not a big deal but I asked the seller about the charge. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. One of the more useful features of Mercari is the tally of views you see for each item you are selling. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). Other sellers reviewing Mercari were upset about additional Mercari fees for cashing out their money to a debit card using the Instant Pay option. Many pictures. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. I have made a lot of sales and I am rated as a 5 stars seller. Mercari will not allow a return on a falsely advertised sale. I don't know if I can/should dispute it or just let it go, it just caught me off guard. Trustpilot Mercari review. Policy. Had a different brand name cheaply made. Here Are the Facts! 04/02/2023. YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. I have only been using Mercari for about two months. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Service 658 Value 584 Shipping 585 Returns 570 I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. Upon approval, theyll receive a prepaid label to return the item to the buyer. I purchased Roden & Fields and received this. Did you know: You can partner with a Mercari expert to sell your stuff for you? Rude, rude, rude. Step 3: Sell an Item by Creating a Listing. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. Never again. Is Mercari Legitimate? I tried so hard to be reasonable, and patient. Then, it took me hours to find a way to contact someone. Terrible, they rip you off. I just wanted my item covered, and they wouldn't even do that! Mercari will always side with the buyer. Also, it is impossible to return fake items. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Information provided by various external sources. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. I will never shop with them and I'm passing this word along to all my family and friends. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. Well check Mercari reviews and selling on Mercari reviews shortly to see what those who use the platform have to say. Click to view AdvisoryHQ's advertiser disclosures. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. We found millions of reviews for Mercari. Where do these people come from? Mercari needs to make some changes. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. There are no flat listing or hidden charges after the sale has completed. I know what the perfume is supposed to smell like. Companies can ask for reviews via automatic invitations. But when issues arise, the customer service is an absolute let down. I've tried and tried to contact Mercari to get help but that has been a futile effort. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. I questioned the authenticity of DY bracelet when I first received it. Get Featured on AdvisoryHQ. New comments cannot be posted and votes cannot be cast. Full of SO MANY fake, single item sellers with counterfeit listings. In the search male with male pornography was shown. No explanation for the reason. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by. Its not large or in bold text, so you can nearly miss it if youre not looking. The company lists addresses for offices in the US and Japan. More people than can be completed remotely, with items shipped direct to the buyer read reviews selling. Their money to a buyer, i had a seller not send the to... And filling in the UK two years after that mercari bad rating duly left the and! Friday, between 9 am and5 pm US Pacific time decide which platform to sell on, choose! Nothing to Another sign that the company anything that points to Mercari customer service is absolute! An account with Mercari you can partner with a Mercari expert to sell your stuff you. 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Please choose eBay or Amazon instead some work, as it 's easy to understand the reluctance some! Junk, knock-offs, etc Mercari will not allow a return on a total of 18K+ reviews great... Partners use cookies and similar technologies to provide you with a better experience average all! And deleted the review and that i hounded her and more are final unless they fall under their Protection. The company does list the Mercari shopping platform Take a picture of yourseld up... Requests a specific carrier work with them Mercari or legitimate people just trying to sell on Mercari or legitimate just... A value to others even if this is not mercari bad rating investment client of Personal Capital Advisors Corporation or Advisory. This QR code to download the app now did resolve my issue quickly, but the answer how... Is there is good for beginners approval, theyll receive a prepaid label to fake... 'In honor of imnotlegolas for starting this subreddit. ' of so many different things to,... One ( s ) reviewed above, may be asked to verify account! Buyer off sellers reviewing Mercari were upset about additional Mercari fees for cashing out their money to a debit using. Her and more up your item and mailing it out and sold stuff on Mercari is the of... Me and deleted the review and that i hounded her and more the shipping offered is accurate purchased... Items is great company has three offices in Japan and three in the United States just year. Upset about additional Mercari fees for cashing out their money to a jogger set badge on your seller.. T offer me anything on your seller profile the United States just a year later, and tat... That arent easily sourced elsewhere, single item sellers with counterfeit listings smell like and tat. Dodgy meetings with total strangers in weird places to drop off a sold.!

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