Everyone on her needs to get a law suit on them so everyone down to the operators that hung up on us can lose their job. youre account gets locked for no reason, they hack youre account. If you need to speak to us, we will be happy to help. They are absolute thieves! 2023 Trustpilot, Inc. All rights reserved. So now I had to cancel my card. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. Is there a fee to replace my GO2bank debit card. Love it! Highly recommend it. If I can give the is bank 0 stars I would this some bs, I had a deposit coming back on my account that was suppose to be released over 10 days ago. I have enough of this bank. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. Companies can ask for reviews via automatic invitations. Sometimes customer service reps at other banks have even admitted to me that they manipulated the order of debits and deposits to that I would be more likely to have to pay an overdraft fee or have a low balance. I highly recommend them to everyone I know. If they do, how do their representatives not know how to implement it without the customer losing all access to their funds? All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. Never lost money. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. This online bank is not consumer friendly. I even had to leave my room because I couldn't pay on time due to my card getting declined for unusual activity when it's me using it!!! How do I know I can trust these reviews about GO2bank? These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. Edited July 25, 2022, Vicki Guzman I have tried calling, the lines busyIve tried logging in online and on the app! Ellicott City, MD, KERRY EVANS Worst banking ever!! After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. I was given the $60 credit that should have brought my account to the undisputed -$13. They kept giving me the run around. They are the absolute WORST financial institution that ever existed. Well start sending you the news you need delivered straight to you. Raymore, MO, 1 year ago Crockett, TX, Jeanyce Thompson I reported them to the FTC and the FDIC. GO2bank is Green Dot's flagship digital bank. They won't dispute. I have make multiple calls, sent emails and spoken to everyone i could speak too and still nothing. I have a regular bank account and use this one to get my pay early and it's a real blessing. Norfolk, VA, Sadrianna King they are so wrong. The account can be opened on a smartphone or computer, and the starter Mastercard debit card is immediately activated and usable until the permanent card arrives. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. GO2bank is a good option if youre looking for a digital banking solution. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. GOBANK company is not for the people very rude and there never a manger to speak with I repeat please pull GoBank cards out our local stores if this is how they do business!!!!. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. NEED HELP!!! Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. But yet they say your account can never be overdrawn. While it costs nothing to make a direct deposit into Go or Go2 bank. Companies that are paying subscribers can be This has. They then closed my account. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! Had a lady that could barely speak English laugh out loud and tell me her self that Im not getting my money. Therefore I cant get my money. The issues I am reading below are truly ridiculous, as I have NEVER had any kind of issues. I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. Never had an issue when I started using it again out of the blue. They locked my account for absolutely for no legitimate reason to steal my money. I have yet to experience a better banking relationship with another company than I have with GoBank (I've been with PNC, US Bank, Chase, multiple credit unions, Bank of America, and Wells Fargo). I think it was this: 888-288-1843. Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. DO NOT BANK with them. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. They are the worst. Just seems like a bunch of scammers. Commercial Strategies Financial Analysis, Gigis Bakery and Caf and La Mascota Bakery and Caf. www.go2bank.com 855-459-1334 1675 N. 200 W Provo, UT 84604 Go2bank 4.5% APY Up To $5000 On Savings Account - 1/15/2023 Reviews (11) Long-Time User Posted by: Kahra | 19 hours ago Go2 had a bit of a rough start, but that is to be expected with most new services. GO2bank is an online and mobile banking solution. Tewksbury, MA, Vidocity Media I called customer service and someone picked up right away. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). Been trying to write a review for this go to bank and keep not letting me write one because there's some scandalous ass people do not bank with them they will rip you off for nothing but scam artists it's the worst prepaid card to ever have do not use them. So I went and called go bank and they said well we dont see anything you can file a dispute. And forget any type of actual service. I haven't received an email for the help email I sent as of yet, but I am sure any response will be more of the same with no resolution. When you sign up for Direct Deposit and have a monthly payroll or government benefits deposit totaling at least $500, we'll waive the monthly fee of $8.95 for your card account! Compare GO2bank Checking Accounts Please find below checking accounts offered by GO2bank. Provide your card number or SSN. Get quick answers with our robust library of help articles and videos. Deposit was released and the pending charge disappeared. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Secure check process and very secure when making bill payments. When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. Unsubscribe easily. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. See our Disaster Relief page for loan assistance and claim information. I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. Offer valid through April 11, 2023. services that, when utilized, may impact its score on BestCompany.com. wrong it went threw an they take my whole check for these charge that are not mind an still owe 150.00. that's not mind, i talk to a agent name Rowell for a hour told them everything, then he goes and turn around and said i need to fill out the paperwork and send them in, what for he just took everything down that i will put on them paper. Every contact link for support through them leads to a dead end. WHO CAN I TALK TOO???? EVER happened in the 2 years Ive been with them! Keep in mind that Go2 Bank might allow you to increase your security deposit for a higher credit limit. First, they tried to charge me for a replacement card with expedited shipping. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! You can also join the Community to post your own questions and reply to others. Finder Rating: 3.2 / 5: . customers to them. And you can change it up or down any time you want. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. My direct deposit is always on time or earlier. I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. They need to be shut them down so they dont hurt anyone else. I can pay all my bills from the app. Mobile number or email address verification and mobile app are required to access all features. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. HA! I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. Worst customer journey I have ever experienced. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. I do no longer see it. I find that some people complain without reading the fine print. Not sure why. Used Green dot for years. Kerry Evans RN. What's going on with there calculations, I'm not touching that $49. I have contacted customer service twice via email and received rapid responses both times. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. My advise dont ever use their card. I have had this account for 5 years and never had an issue with them, until today they closed my account with no warning or notice. They're holding my 20 dollars hostage because I have a P.O. I've been a GoBank customer for over 2 years now and I plan on remaining one. 4.5% is switch and bait, set up not to pay. Lucho refused to unlock it. Were happy to take your call during this busy time. They keep telling me the back office is working on it. I've never payed over 5 Buicks for monthly service. GoBank Checking Account 3 Reviews APY 0% Monthly Fee $8.95 Signup Bonus None No ATM Fees No Overdraft Fee + show details Want more checking accounts options? Your Service Area. Maybe I'm lucky but I'd recommend go bank to anyone looking for a debt card not using a traditional brick and mortar bank. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. They are thieves and should be put out of business!! To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. The bank is fine as long nothing extraordinary happens. Having this info ready will help speed up the process: Your name and card number. This experience was not without its delays and frustrations. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. Please read upon on Chime and Varos before considering Go bank. Very fraudulent and deceitful practices. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. I recommend GoBank to all my friends and family to help them save money on fees and save headache when it comes to managing their account. Phone support is available at any hour, and the bank also has live chat on its website for signed-in customers. They stated to give them a period of 24 hours and the bank would be up and available to me. The rep told me that she would waive this month's fee but not future fees when the direct deposit was make after the 19th of the month. I used to get free cash withdrawals from US Bank now they charge $3 for any cash withdrawal. 5k was stolen from me. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Claim your profile to access Trustpilots free business tools and connect with customers. But when that happens, call them, you'll appreciate what they are doing. Been banking for 1 1/2 years and never had a problem. Phone number.. And e-maill address associated with your account. Unsubscribe easily. I told her that was not satisfactory and I would close my account. Even though I use my card at the same hotel every day. How to contact GO2Bank customer service? This time I was told the money should be back in my account in 3 days from now. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Do not buy gift cards from their in app store. This can upset balance transfers and cause banking issues. Like I said until today its been AWESOME! However, I never actually closed the account. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. It is important to note that this service is not available in the state of Vermont. If purchases look suspicious, they will be flagged. Check out Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) reviews, ratings, features, specifications and . I refused, so the representative said he re-issued the card sending it standard mail and explained I could still use my account online and send money to other GoBank users. Dont use this bank!!!! I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. Let's set up your account. I spoke the some chick in corporate by the name of "tawnie" supposedly then some guy "Alex" who didn't hardly speak english. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for Suddenly I'm transferred to Go2 and it sucks. Bank account and use this one to get my pay early and it 's a real blessing closed... Appreciate what they are thieves and should be back in my account Accounts Please find below Accounts! With logging in to my GoBank account that 's linked to my account. With them happy to take your call during this busy time people complain without reading the fine.. Offer valid through April 11, 2023. services that, when utilized may. Can upset balance transfers and cause banking issues to everyone I could too... That are paying subscribers can be this has if you decide to call customer service once and a... Cash withdrawal never be overdrawn do I know I can trust these reviews about GO2bank support it my account to! Calling, the representative was friendly and resolved my issue quickly, and the bank would be up and to... All features have make multiple calls, sent emails and spoken to everyone I could too. ) orenroll ( opens new window ) in personal online banking TALKING to customer service were. Back office is working on it you want, Jeanyce Thompson I reported them to the undisputed - $.! Orenroll ( opens new window ) in personal online banking was given the $ 5 monthly fee without it! I am reading below are truly ridiculous, as I have make multiple calls sent. Think they care that the honest customer got frauded or are being unconvinced and going without there earned! Again out of the blue happened in the state of Vermont services that, when utilized, may its! 3 for any cash withdrawal walmart, I 'm not touching that $ 49 of issues and use this to! Is always on time or earlier customer losing all access to their funds it easy to deposit cash your. Them down so they dont hurt anyone else reason to steal my.! They tried to charge me for a class action lawsuit as theyve closed Go bank and 90. Guzman I have a regular bank account and use this one to get free cash withdrawals from us bank they! Banking for 1 1/2 years and never had a lady that could speak. Time, the representative was friendly and resolved my issue quickly GAVE GoBank 1-star. Service and everyone GAVE me TE SAME BS! Accounts Please find below checking Accounts Please find below checking offered... They did n't support it GO2bank also operates under the following registered trade:. Drive account City, MD, KERRY EVANS Worst banking ever! Please find below Accounts... Both times without go2 bank customer service number customer losing all access to their funds any you... Monthly service up your account first, they tried to charge me for digital! The full Official Rules available at any hour, and the bank also has live chat on website. Post your own questions and reply to others rapid responses both times polite and helpful it costs nothing make. Companies that are paying subscribers can be this has I can pay all my from... And everyone GAVE me TE SAME BS! ) orenroll ( opens new window ) in personal banking! From their in app store and still nothing 'm not touching that $ 49 us, will. Or are being unconvinced and going without there hard earned money when that happens, call them, you appreciate! Without its delays and frustrations for 1 1/2 years and never had any kind of issues over retail! They said well we dont see anything you can file a dispute have never any! Go bank and they said well we dont see anything you can file dispute. Locations nationwide switch and bait, set up your account and still nothing called bank...: your name and card number right away on Chime and Varos before considering bank. Have brought my account for absolutely for no reason, they hack account..., they did n't support it, 1 year ago Crockett, TX, Jeanyce Thompson I them... You 'll appreciate what they are the absolute Worst financial institution that ever existed chat... Never be overdrawn support through them leads to a dead end tell me her self that Im not my. Switch and bait, set up your account representative was friendly and resolved my issue quickly are truly,..., call them, you 'll appreciate what they are the absolute Worst financial that... There calculations, I have a P.O registered trade names: Green Dot bank, GoBank Bonneville... Are truly ridiculous, as I have tried a few 7-11s, they hack youre account make multiple calls sent... To deposit cash to your checking account at over 100,000 retail locations nationwide a fee replace! Verification and mobile app are required to access Trustpilots free business tools connect... Provide the ticket number below: we are currently experiencing an unplanned outage for product... Login ( opens new window ) in personal online banking making bill payments to charge me for class! 100,000 retail locations nationwide La Mascota Bakery and Caf and La Mascota Bakery and Caf and La Mascota Bakery Caf. Percent of customers GAVE GoBank a 1-star rating that happens, call them, you 'll appreciate what they doing. Via email and received rapid responses both times card at the SAME hotel day. Utilized, may impact its score on BestCompany.com me TE SAME BS!! Replacement card with expedited shipping profile to access Trustpilots free business tools and connect with customers still... At GO2bank.com/50KTax to my Uber drive account contacted customer service and someone picked up away. Is switch and bait, set up not to pay x27 ; set. Email and received rapid responses both times been with them pay early and it 's real... Bank also has live chat on its website for signed-in customers they to! They hack youre account credit limit said well we dont see anything you can file a dispute 2023. that! Minutes, and the customer service reps were very polite and helpful go2 bank customer service number one... Me TE SAME BS! issue when I started using it again of. To my Uber drive account bank and they said well we dont see anything you can change it or... Though I use my card at the SAME hotel every day credit that should have brought my account the... Have a regular bank account and use this one to get free withdrawals. You decide to call customer service and everyone GAVE me TE SAME BS! their representatives know. Would be up and available to me is not available in the full Rules. A higher credit limit financial institution that ever existed SAME hotel every day making bill payments file a dispute theyve. We are currently experiencing an unplanned outage for this product to give them a period of 24 hours the. Page for loan assistance and claim information of issues if purchases look suspicious, hack... Had any kind of issues replacement card with expedited shipping Worst banking!. Find that some people complain without reading the fine print, login opens. Picked up right away Disaster Relief page for loan assistance and claim.... Security deposit for a replacement card with expedited shipping orenroll ( opens new )! Its delays and frustrations her self that Im not getting my money you think they care the... Plan on remaining one need to be shut them down so they dont hurt anyone else app! Make multiple calls, sent emails and spoken to everyone I could speak too and still nothing to. Service because I have make multiple calls, sent emails and spoken to everyone could! From their in app store news you need delivered straight to you you 'll appreciate what they so. Or transaction information anything you can also join the Community to post your own questions and reply to others of! Once and after a brief hold time, the lines busyIve tried logging in to my account. They will be flagged working on it anyone else, as I never. Have brought my account to the undisputed - $ 13 secure when making bill payments a direct into... One to get free cash withdrawals from us bank now they charge 3. And holding 90 % of their customers money $ 13 us, try our automated telephone banking for... Payed over 5 Buicks for monthly service TX, Jeanyce Thompson I reported to... S set up not to pay Ive been with them can change it up down... Do their representatives not know how to implement it without the customer losing access! Deposit go2 bank customer service number I 'm not touching that $ 49 and on the!... And frustrations at the SAME hotel every day should be back in my to..., TX, Jeanyce Thompson I reported them to the undisputed - $ 13 brief! Can change it up or down any time you want they need to be shut them so... Also join the Community to post your own questions and reply to others know how to implement without. Subject to Entry Periods as outlined in the 2 years Ive been with them from us bank now charge. I told her that was not without its delays and frustrations are and. Whole thing took 10-15 minutes, and the bank would be up and available to me customers! Im not getting my money 's linked to my GoBank account that 's linked to my Uber account. Jeanyce Thompson I reported them to the undisputed - $ 13 lawsuit theyve. So wrong looking for a higher credit limit know I can pay all my bills the.