mount sinai help desk
Mount Sinai Access is a 24/7 concierge service available to assist physicians, patients, and family members connect with one of our highly trained specialists. Mount Sinai Center for Vaccine Research and Pandemic Preparedness; . Privacy Policy Visit or contact ASC-IT (ISMMS Academic IT Support Center)Levy Library, Annenberg 11, By phone: 1-212-241-7091Via email: ASCIT@mssm.edu. Our customer service team is here to help. New York Eye and Ear Infirmary of Mount Sinai, The Blavatnik Family Chelsea Medical Center, Heart - Cardiology and Cardiovascular Surgery, Mount Sinai Center for Asian Equity and Professional Development, Preparing for Surgery and Major Procedures, Diversity Councils and Employee Resource Groups (ERGs), Lesbian, Gay, Bisexual, and Transgender, Gender Non-Binary (LGB/TGNB) Health, Recruitment, Retention, Development, and Advancement, The Patricia S. Levinson Center for Multicultural and Community Affairs (CMCA), Center for Excellence in Youth Education (CEYE), Strategic Support, Advisory, and Consulting Services, New York Eye & Ear Infirmary of Mount Sinai, Important Information for Patients With UnitedHealthcare Community Plan Coverage, Frequently Asked Questions About MyMountSinai, Diversity, Equity, and Inclusion in the Health System, Diversity, Equity, and Inclusion in Education and Research, Mount Sinai Beth Israel:212-420-2000 or 212-857-9980, Mount Sinai Brooklyn:718-252-3000 or 718-312-7300, The Mount Sinai Hospital: 212-241-6500 or 212-590-3300, Kravis Childrens Hospital at Mount Sinai:212-241-9500, Mount Sinai Queens: 718-932-1000or 718-289-3100, Mount Sinai Morningside:212-523-4000 or 212-857-9990, Mount Sinai West:212-523-4000 or 212-857-9990, New York Eye and Ear Infirmary of Mount Sinai:212-979-4000, New York Eye and Ear Infirmary of Mount Sinai: 212-979-4093, Mount Sinai Downtown-Union Square: 212-844-8400, Mount Sinai Doctors Faculty Practice: 866-MSH-FPA1 (866-674-3721), Mount Sinai Doctors Brooklyn Heights: 929-210-6000, Mount Sinai Doctors Chinatown: 212-241-0519, Mount Sinai Doctors East 85th Street: 212-241-6585, Mount Sinai Doctors Long Island: 631-351-3700, Mount Sinai Doctors Queens Ambulatory Pavilion: 718-808-7777, Mount Sinai Doctors Staten Island: 718-420-1279, Mount Sinai Doctors Multispecialty Practice Upper West Side: 212-828-3260, Ruttenberg Treatment Center: 212-241-6756, Mount Sinai West Doctors Office: 212-641-4500, Mount Sinai Brooklyn Heights Urgent Care: 929-210-6300, Mount Sinai Upper West Side Urgent Care: 212-828-3250, Mount Sinai Urgent Care Inwood: 212-604-6550, New York Eye and Ear Infirmary of Mount Sinai Urgent Care: 212-979-4000, International Patient Services: 212-241-1100, Mount Sinai Access: 800-TO-SINAI (patient transfer), Mount Sinai Language Assistance Program:212-659-8990, Sign Language Interpreters and Telecommunication, Social Services at Mount Sinai: 212-241-6800, Philanthropy/Development Office: 212-659-8500, Levy Library at the Icahn School of Medicine: 212-241-7791, Icahn School of Medicine at Mount Sinai Admissions: 212-241-6696, Office of Alumni and Development: 212-731-7419. Computing Services at the Icahn School of Medicine at Mount Sinai (ISMMS) addresses the technology needs of faculty, staff, and students. Mount Sinai Health System . Terms and Conditions, Innovative Collaborations Enhancing Education and Care, Link to Innovation in Science and Medicine, Link to Innovative Collaborations Enhancing Education and Care, Arthur H. Aufses, Jr. MD Archives and Records Management, Office of Gender Equity in Science and Medicine, Office of Industry Engagements and Conflict of Interest, Innovation and Entrepreneurship at Mount Sinai, Mount Sinai Center for Vaccine Research and Pandemic Preparedness, Converting Discoveries to Clinical Treatment. Contact The Mount Sinai Hospital Thank you for your interest in The Mount Sinai Hospital. Room 2A-10 (Near chapel) Nurses at these locations please click on Nursing Resources for clinical practice, patient education, and related tools. "Hot spots" or wireless access points, are available in most Mount Sinai locations. Ambulatory locations data are available from the time of implementation of Epic at each location to present. Double-click the Network and Dial-up Connections icon. Mount Sinai Access is a 24/7 concierge service available to assist physicians, patients, and family members connect with one of our highly trained specialists. For directions on how to update a patients study status in Epic for a clinical trial because the patient has withdrawn from a study, completed it, or because the clinical trial has ended, please see this tipsheet for Linking a Patient to a Study". This clinical decision tool is helpful for research teams to identify potential patients that wish to be contacted about participating in research. View instructions for logging into the MSSM-Green wireless network. Please contact your Practice Manager for ICF scanning locations and assistance. %PDF-1.5 Actual salaries depend on a variety of factors, including experience, education, and hospital need. 2845 NE 199th St, Miami . Patrons who need after-hours access must follow these procedures: Submit an after-hours access request form. Select TCP/IP and click on the Properties button. If you are utilizing the BioMedical Engineering and Imaging Institute (BMEII) for imaging, orders and scheduling must be conducted through Calpendo. From the Doc or Apple Menu, select System Preferences, as shown below. Exceptions are HIV or Psychiatry research studies. (1425 Madison Ave.), or send a message to arrange a meeting. Researchers are encouraged to reach out to the Epic Applications Team early in the planning process, prior to grant submission. You may reach Patient Relations by email or by phone. Click the ACCEPT AND SEND button to send the message with the attached PROMIS questionnaire to the patients MyChart account. Contact Us. The patient will have a Medical Record Number (MRN) in Epic that can be linked to a trial as soon as he or she is registered in the system as a new patient. The best way to contact the team, including reporting issues or asking questions, is to email hpchelp@hpc.mssm.edu. In order to request that your device receive ISMMS email, send the Email Synchronization Acknowledgement Formto the Academic IT Support Center at ASCIT@mssm.edu. % After a study has been approved by the IRB it can be made available in Epic. . As you embark on this next phase of your medical career, we want to ensure that you have all the resources and assistance you need to succeed. Instructions on how to send a PROMIS-CAT questionnaire to a patients MyChart account: If you need additional assistance please contact the Epic Applications Team through theIT Help Desk, (212) 241-HELP. Staff Physicians. Upload your resume . 305.674.2777 - Foundation; 305.674.2777 - Giving; Aventura Mount Sinai Emergency Center, Physician Offices, Cancer Center and Diagnostic Center Aventura. Terms and Conditions, Innovative Collaborations Enhancing Education and Care, Link to Innovation in Science and Medicine, Link to Innovative Collaborations Enhancing Education and Care, Office of Gender Equity in Science and Medicine, Office of Industry Engagements and Conflict of Interest, Innovation and Entrepreneurship at Mount Sinai, Mount Sinai Center for Vaccine Research and Pandemic Preparedness, Converting Discoveries to Clinical Treatment. You may also contact Vivian Mitropoulou, Research Compliance Officer, MSHS (office 646-605-7120). All users accessing Mount Sinai e-mail as well as select core systems must first connect using ourVirtual Private Network(VPN) with two-factor authentication. We encourage all individuals to clean their space before/after use. This way, the patient is able to complete these questionnaires at their convenience by securely logging into MyChart. To close out aclinical trial altogether, call email ITHELPDESK@mountsinai.org and provide them with the following information: Short Study Name (to uniquely identify protocol): __________________, Brief Description (Intervention, etc. Call one of our main phone numbers: Main Hospital (516) 632-3000 Patient Information (516) 632-3940 Complete our online form. Currentlyavailable PROMIS-Cat questionnaires in Epic for providers to use. The Library has Resources for You! Supported by the Clinical and Translational Science Awards (CTSA) grant UL1TR004419 from the National Center for Advancing Translational Sciences, National Institutes of Health, ©2023 Icahn School of Medicine at Mount Sinai Privacy Policy | Terms and Conditions. Hospital IT Service Desk (if you have a @mountsinai.org email address) ithelpdesk@mountsinai.org IT Self Service Ticket Portal (212) 241-4357 The Mount Sinai Hospital and Mount Sinai Queens (212) 523-6486 Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Luke's and Mount Sinai West New York, NY 10029. All outpatient prescriptions must be communicated to IDS at least 24 hours in advance. For more information, refer to SOP 103, the SOP for Scheduling a Research Study. * . Access to Epic will be provided approximately 5 days after completing PEAK training. Should you need any assistance, please contact the Help Desk. In general, the MSDW is the primary source for most longitudinal data requests because it contains data sets not available in Epic. Find salaries. While the Epic Applications Team will work to accommodate the time frame of your grant-supported research, we encourage you to reach out early in your project planning process, even prior to grant submission. Other non-clinician research team members can request view-only Epic access but will not be able to send PROMIS-CATs questionnaires. Sign up online MyChart licensed from Epic Systems Corporation 1999 - 2023 Mount Sinai West Medical Libraryservicesinclude: Staff at Mount Sinai Downtown/Beth Israel, Morningside, and West please click on Levy Library to access books, journals, databases, and related resources. Full-Time. In the event that a concern cannot be resolved, patients and their families may contact the Joint Commission on Accreditation of Healthcare Organizations, at 800-994-6610. xZmo ( A 7i+{}Aqce~[mt$(B|TVl\QUe||{gR.#15 e~zd~z 'QDr'2~`d]}KOO>Fdzz:ndWI#E ,^b&uU1J1).H^"=jkzjB*M 2o0hE4]T N?hA&qO;(8iPC}4PvO\6-Y8G>vcO$neiUu(SkBYJU[o+Tx60,H P?_X1.Ax,Z1v]-9e"0]rnh~Z,"\j4uGNum Mount Sinai Hospital Joseph & Wolf Lebovic Health Complex 600 University Avenue Toronto, ON M5G 1X5 . The provider can then discuss with the patient and choose, yes, interested in which case an inbox message is sent in Epic to the designated research personnel. All other inquiries and general questions can be directed to our main switchboard at 212-241-6500 or 212-590-3300. msbipatientrep@mountsinai.org or (212) 420-3818, New York Eye and Ear Infirmary of Mount Sinai Patient Relation office: The patient will then be contacted to discuss the trial further and obtain consent. We are Here to Help. The Mount Sinai West Medical Library has desktop computers available for open use. You can reach us in several ways, from phone to email and social media. Academic Informatics and Technology (AIT), with the Gustave L. and Janet W. Levy Library at its core, serves as the information resources and technology hub for all students, residents, fellows, and the clinical and basic science faculty, regardless of where they are across the city and around the world. Getting Here . Email ASCIT@mssm.edu. 150 East 42nd Street4th FloorNew York, NY 10017, 2020 Icahn School of Medicine at Mount Sinai, Mount Sinai Health System endeavors to make Mount Sinai's Career Center accessible to any and all users. Select properties. Data in Slicer Dicer are current through the prior day. A study teams clinical research coordinator must go into Epic and update a patients study status to the appropriate status from among the following, Declined, or Completed, or Disqualified, or Withdrawn, or Off-Study, as soon as possible after a patient withdraws or completes a study, and after a study ends. Researchers are encouraged to submit their requests to the Epic Reporting Team as soon as possible before they wish to have data. PROMISCAT (Computer Adaptive Testing) questionnaires are designed to evaluate and monitor aspects of physical, mental, and social health in adults and children. Type in PROMISin the search bar and click the magnifying glass icon to search. View a list of frequently called numbers . The analyst will send you a sample data set for final validation. All Principal Investigators and their designees with IRB approval can request Epic data from the Epic Reporting Team. Obtaining your Badge: 416-586-4800 x 5056. The Epic Application Teams technical work generally takes about one business day. Investigational Drug Service (IDS) Orders - IDS must be notified as soon as a GCO# is established in order to initiate the process of creating a medication record in Epic. IT Help Desk jobs in Mount Sinai, NY. Get help from a librarian through chat, email or phone, 1 Gustave L. Levy PlaceNew York, NY 10029-5674, At the point of care the provider will see an alert informing him/her that this patient might be a candidate for
. Once you have validated that the data are as expected, the analyst will do the final data pull for your date range requested, and send you the final data report. Job Description. Alternatively, you can open chart review in Epic Hyperspace, select your patients MRN, and the questionnaire submissions will be included in a MyChart message encounter. 1 0 obj Please ask the help desk associate to assign the ticket to the MyChart team. Requests for temporary research monitor/auditor access to Epic, including remote access can be made to Health Information Management (HIM). When a patient signs the Informed Consent and HIPAA forms for an interventional clinical trial, the patient must be linked to the research study in Epic. Password Issues and Support: 416-586-4800 x 4357 (H-E-L-P) Medical Students, Residents and Fellows. The Research SOP 001 can be provided to the monitor for instructions for set-up requirements, as well as the ROI Inspector Workflow guidance. We are a team of compassionate nurses who will listen to your concerns and work closely with our physicians to arrange an outpatient appointment or peer to peer consultation as quickly as possible. Prior to making your request, you must fill out the Epic Report Request Form. 305.674.2064 - Information Desk; . I am currently a Medical Secretary in the Special Pregnancy Program at Mount Sinai Hospital. If you or a loved one is in need of a consultation, bed transfer from another hospital or emergency care, our Mount Sinai Access team offers a rapid referral process that streamlines admissions, bed assignments, and transportation services for patients of all ages. The Support Center staff are available for walk-in services by email, or phone for all faculty, staff, and students. Personal calls must be taken outside in the hallway. You can come talk to us in person on the 3rd floor of Icahn - Greenland Rm. You can chat with us for instant service, call us at 929-305-0125, or email us at refdesk@mssm.edu.Emails received Friday through Sunday will be answered by 5pm the following Monday. Quality Improvement requests may be made as well. Below are instructions for setting up dynamic host configuration protocol (DHCP) on your device, used to obtain an Internet protocol (IP) address and other information.DHCP for Windows 2000, Instructional designers and medical illustrators, Linking physicians, patients, and hospitals, Visit or contact ASC-IT (ISMMS Academic IT Support Center), By phone: 1-212-241-7091Via email:ASCIT@mssm.edu, 1 Gustave L. Levy PlaceNew York, NY 10029-5674, 2023 Icahn School of Medicine at Mount Sinai PROMIS (Patient-Reported Outcomes Measurement Information System) comprises a set of patient reported outcomes measures developed by the HealthMeasures initiative headed by Northwestern University, through funding from the National Institutes of Health. Giving; Careers; Education; Patients & Visitors; About . Privacy Policy | Terms and Conditions. Requests can be made by contacting the Epic Application Team through the IT Help Desk, (212) 241-HELP. The study team should submit their request to Epic Applications team via the IT Help Desk at least week prior to the close of the study, to allow enough time for the MSHS Epic team to schedule and complete this work as soon as the study closes. 1 Gustave L. Levy PlaceNew York, NY 10029-5674, 2023 Icahn School of Medicine at Mount Sinai Telephone 212-241-7091. Clinicians can acknowledge the alert during clinic visits and inform patients that they have met criteria for a research study. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 24 0 R 25 0 R 26 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> For detailed instructions, refer to the following documents: Scanning and upload of documents into Epic (media section) is limited to specific areas. Slicer Dicer data are pulled from the Epic electronic health record systems (EHR) backend data warehouse (Caboodle). Security. Terms and Conditions, Innovative Collaborations Enhancing Education and Care, Link to Innovation in Science and Medicine, Link to Innovative Collaborations Enhancing Education and Care, Office of Gender Equity in Science and Medicine, Office of Industry Engagements and Conflict of Interest, Innovation and Entrepreneurship at Mount Sinai, Mount Sinai Center for Vaccine Research and Pandemic Preparedness, Converting Discoveries to Clinical Treatment, Email Synchronization Acknowledgement Form. We would like to hear more and help troubleshoot your issue further. For non-providers, or those who do not have automatic access as clinicians to Epic, requests for Epic EHR view-only access must be made by the Department Administrator through Sailpoint. Refer to the Epic Instructions for guidance on ordering outpatient medications, which is processed via EpicWillow. In Epic, the Active research study statuses are Enrolled, or Identified, or Interested, or Consent Signed. PROMISCAT questionnaires are a powerful, modern tool for clinically screening for potential disorders such as anxiety, depression, fatigue, and more. Library staff will send a confirmation that the form has been received and processed by security. If you do not remember any of this information, you will have to contact your MyMountSinai help desk at 1 855-343-3470 to help you regain access to your MyMountSinai account. Registration Information: 416-586-4800 x 8848. Before accepting requests for CTAs, all trials are assessed for feasibility as well as the potential for alert fatigue. If you require a silent space to work or study, please consider. Before traveling internationally please download our IT security bulletins regarding setting up security on devices and our IT mobile guidelines: Instructional designers and medical illustrators, Linking physicians, patients, and hospitals, Visit or contact ASC-IT (ISMMS Academic IT Support Center), By phone: 1-212-241-7091Via email:ASCIT@mssm.edu, 1 Gustave L. Levy PlaceNew York, NY 10029-5674, 2023 Icahn School of Medicine at Mount Sinai This same form, once you fill it out, is what investigators submit to the Program for the Protection of Human subjects as an attachment for an IRB application to show what electronic health record data they are requesting. Select Using DHCP from the Configure List. All requests for email and network access must be submitted through the self-service portal SailPoint. The Mount Sinai Hospital and Mount Sinai Queens: 212-241-4357 The Icahn School of Medicine at Mount Sinai: 212-241-7091 Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Luke's and Mount Sinai West: 212-523-6486 Phone: 212.523.4315 The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. Note,this from is on the IT Dept Intranet and must be accessed on campus not through VPN. All researchers can use CTAs as a part of their study, but these alerts are delivered via Epic EHR at the point of care. All members of the Mount Sinai Health System with a valid ID badge are eligible for after-hours access to the Mount Sinai West Medical Library. Research Custom Workflow Design comprises the combination ofEpicEHR tools used in everyday practice, but customized for the research study. Accessed on campus not through VPN Interested, or Consent Signed an after-hours access request form )... Be accessed on campus not through VPN, please contact your Practice Manager for ICF scanning locations and assistance ways. Greenland Rm Management ( HIM ) the prior day because it contains data sets not in... Accepting requests for CTAs, all trials are assessed for feasibility as well as the potential for alert.. Must fill out the Epic instructions for guidance on ordering outpatient medications, which processed. Your Practice Manager for ICF scanning locations and assistance personal calls must be accessed on campus not VPN. Data in Slicer Dicer data are pulled from the Epic Application Team through the portal! Shown below Careers ; education ; patients & amp ; Visitors ; about been received and by... Or wireless access points, are available from the Epic Application Team through it! Warehouse ( Caboodle ) you are utilizing the BioMedical Engineering and mount sinai help desk Institute ( )! Request Epic data from the Doc or Apple Menu, select System Preferences, as as... 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